Beyond the Sales Process: 12 Proven Strategies for a Customer-Driven World
genuine image
Beyond the Sales Process: 12 Proven Strategies for a Customer-Driven World
If you want to successfully sell to your customers, you need to know your customers . . . beyond the sales process!
Beyond the Sales Process: 12 Proven Strategies for a Customer-Driven World
Numéro d'article: 87847640

Beyond the Sales Process: 12 Proven Strategies for a Customer-Driven World

85% des répondants recommanderaient ceci à un ami

Numéro d'article: 87847640

XOF 19814

Détails du prix

Hors frais de livraison et de douane ( Les frais de livraison et de douane seront calculés lors du paiement )

*Tous les articles seront importés depuis États-Unis

En stock
États-Unis Importé depuis la boutique USA

QTY:

Commandez maintenant et recevez votre commande aux alentours du Vendredi, Septembre 25
Transaction sécuriséeTransaction sécurisée

Ubuy s'engage à protéger votre sécurité et votre confidentialité. Notre système avancé de sécurité des paiements garantit la confidentialité en chiffrant vos informations lors de la transmission grâce aux protocoles AES (Advanced Encryption Standards) et SSL (Secure Socket Layer). Vos coordonnées de paiement sont 100 % sécurisées car nous ne partageons pas vos informations de paiement avec des vendeurs tiers.

Nos meilleurs partenaires logistiques
  • fedex
  • dhl
If you want to successfully sell to your customers, you need to know your customers . . . beyond the sales process!
Garantie U-Care :
Aucun
Sélectionnez un forfait
fast shipping

Livraison
rapide

free return

Retour
gratuit*

Emballage sécurisé

Emballage sécurisé

Produits 100 % originaux

Produits 100 % originaux

pci-dss

Conformité PCI DSS

iso certified

Certifié ISO 27001

paypal payment
visa payment
mastercard payment
Note: Step Down Voltage Transformer required for using electronics products of États-Unis store (110-120). Recommended power converters Acheter maintenant.

Ce qui se démarque

Proven Strategies
Offers 12 effective, research-backed strategies specifically designed to enhance customer interactions and drive success in today’s competitive market.
Customer-Centric Approach
Focuses on understanding customer needs to improve satisfaction and loyalty, setting your business apart from competitors who prioritize sales over service.
Practical Insights
Provides actionable insights and real-world examples, allowing readers to easily implement strategies and foster a more responsive sales culture.

Détails du produit

Shop Beyond the Sales Process: 12 Proven Strategies for a Customer-Driven World online at a best price in Senegal. 081443715X
Publisher AMACOM
Publication date April 4, 2016
Edition Illustrated
Language English
Print length 288 pages
ISBN-10 081443715X
ISBN-13 978-0814437155
Item Weight 1.2 pounds (540 grams)
Dimensions 6.38 x 1 x 9.38 inches (16.2 x 2.5 x 23.8 cm)

À qui est-ce destiné ?

Suitable For
  • Sales Professionals

    Ideal for sales professionals seeking strategies to enhance customer engagement and improve sales outcomes.

  • Customer Service Teams

    Great for customer service teams looking to understand customer-driven strategies for better satisfaction and loyalty.

  • Business Leaders

    Beneficial for business leaders aiming to instill a customer-centric culture and drive organizational change.

Not Suitable For
  • Casual Readers

    Not suitable for casual readers looking for light content or entertainment unrelated to sales or business.

DESCRIPTION DU PRODUIT

Beyond the Sales Process: 12 Proven Strategies for a Customer-Driven World

Vous avez une question ? Chattez avec nous

Questions et réponses des clients

  • question: What are the main themes explored in 'Beyond the Sales Process'?

    répondre: The book explores customer-driven strategies that prioritize understanding and meeting customer needs. It emphasizes the importance of building relationships, enhancing customer experience, and creating value beyond traditional sales techniques. By focusing on customer perspectives, businesses can drive loyalty and engagement. For instance, a company that integrates feedback loops from customers into their product development will be in a position to adapt and thrive in a competitive market.
  • question: Who is the target audience for 'Beyond the Sales Process'?

    répondre: This book is tailored for sales professionals, marketers, and business leaders who seek to enhance their customer engagement strategies. It is particularly beneficial for those aiming to understand evolving market dynamics and foster meaningful connections with their clientele. A sales manager working in a competitive industry might find insights on customer relationship management particularly useful for developing team training programs focused on customer satisfaction.
  • question: How can the strategies in 'Beyond the Sales Process' improve customer retention?

    répondre: The strategies outlined in the book are designed to deepen customer understanding and enhance overall satisfaction. By implementing these customer-centric approaches, businesses can foster loyalty and create advocates for their brand. For example, utilizing personalized marketing campaigns based on past purchasing behaviors can lead to increased repeat business and customer advocacy, significantly improving retention rates.
  • question: Can small businesses benefit from the principles in 'Beyond the Sales Process'?

    répondre: Absolutely, small businesses can leverage the principles in the book to compete against larger rivals by focusing on personalized customer interactions and niche markets. The emphasis on customer-driven strategies allows smaller entities to establish loyal customer bases. For instance, a local boutique using customer feedback for tailored inventory choices might effectively differentiate itself in a crowded marketplace.
  • question: What role does customer feedback play in the strategies presented in the book?

    répondre: Customer feedback is a cornerstone of the strategies discussed, serving as a vital tool for businesses to gauge satisfaction and continuously improve. The book discusses various methods for collecting and utilizing feedback, which can help tailor offerings to meet consumer wants. For instance, a restaurant might implement surveys to refine its menu based on patron opinions, leading to improved dining experiences and customer loyalty.
  • question: Are there real-world examples provided in 'Beyond the Sales Process'?

    répondre: Yes, the book includes several case studies illustrating how businesses successfully implemented the strategies discussed. These examples provide practical insights into overcoming common challenges and adapting to customer needs. For example, a tech company that revolutionized its approach by integrating customer suggestions into product development showcases how responsiveness leads to innovative solutions and market relevance.
  • question: How does 'Beyond the Sales Process' address the modern buying journey?

    répondre: The book delves into the complexities of the modern buying journey, emphasizing the need for a multifaceted approach that aligns with customer behavior across various touchpoints. It advocates for understanding decision-making processes and tailoring strategies accordingly. For instance, implementing an omnichannel strategy that engages customers on social media, in-store, and online can smooth the buying journey, enhancing overall satisfaction.
  • question: What is the key takeaway from 'Beyond the Sales Process'?

    répondre: The core takeaway is that successful sales strategies are rooted in a deep understanding of customer behaviors and preferences. Businesses that prioritize customer relationships and experiences are likely to outperform their competition. For example, a company prioritizing personalized experiences and responsive customer service is better positioned to create lasting connections with clients, which translates to sustained business growth.
  • question: How does the book recommend measuring the success of customer-driven strategies?

    répondre: The book suggests utilizing a mix of qualitative and quantitative metrics to assess the effectiveness of customer-focused strategies. Key performance indicators (KPIs), such as customer satisfaction scores, Net Promoter Score (NPS), and retention rates, play essential roles. For instance, a business might track NPS over time to measure how well its strategies resonate with customers, enabling them to fine-tune their approach to enhance loyalty.
  • question: Where can I buy 'Beyond the Sales Process: 12 Proven Strategies for a Customer-Driven World' in Senegal?

    répondre: You can purchase 'Beyond the Sales Process: 12 Proven Strategies for a Customer-Driven World' on Ubuy, an excellent platform for securing various products. Ubuy offers easy navigation and a user-friendly experience for customers looking to access this insightful resource.

Management Editorial Review

**** "Beyond the Sales Process: 12 Proven Strategies for a Customer-Driven World" by Dave Stein and Steve Anderson is a fresh take on sales strategies, shifting the focus away from traditional closure techniques to a more holistic customer engagement model. As indicated by numerous readers, this book resonates particularly well in an era where being truly customer-centric is pivotal for business success. The authors divide their strategies into three major phases: pre-sale engagement, in-sale operations, and post-sale growth, providing actionable insights throughout. The core theme emphasizes that success is rooted not just in closing deals but in fostering authentic, long-term relationships with customers. The book advocates for a deep understanding of the customer’s needs, aspirations, and challenges, which lays the groundwork for value creation. Stein and Anderson effectively challenge the norm by proposing that sales teams prioritize discovery and knowledge-sharing even before a sales pitch transpires. This allows sales professionals to step into the role of trusted advisors rather than mere vendors. Readers appreciate the detailed case studies, questions for self-evaluation, and practical tips that enrich the learning experience. They value the actionable strategies designed to engage customers during the 95 percent of the time they are not actively purchasing, noting the importance of personalized communication and continuous relationship nurturing. However, some critiques note omissions regarding certain selling dynamics, such as the Go/NoGo decision-making process and the influence of behavioral styles on customer relationships. These aspects are essential in executing the strategies effectively. Yet, despite these gaps, many commend the book for its genuine approach, steering clear of gimmicks, and instead promoting sustainable engagement practices. Overall, "Beyond the Sales Process" is regarded as an essential resource for those seeking to revitalize their approach to sales by placing the customer at the heart of their strategy. It serves as a valuable manual for sales teams aspiring to build lasting business relationships and co-create value. **

Avis et évaluations clients

1 évaluations des clients
  • 5 étoile
    100%
  • 4 étoile
    0%
  • 3 étoile
    0%
  • 2 étoile
    0%
  • 1 étoile
    0%

Donnez votre avis sur ce produit

Partagez votre avis avec d'autres clients

Avantages

  • Shift in focus to customer engagement beyond mere selling.
  • Emphasis on understanding customer needs and personal drivers.
  • Offers practical, actionable insights and strategies.
  • Contains rich case studies illustrating real-world application.
  • Helps build authentic and trusting relationships with customers—viewed as a trusted advisor.

Les inconvénients

  • Omits discussion on the Go/NoGo decision in the selling process.

CONFIANCE EN LA PLATEFORME & PROTECTION DE L'ACHETEUR

trustpilot logo
4.2/5 9477 commentaires
Lire les avis
JK
Jasmin
Acheteur vérifié

“Great products and very good service: very easy and very fast international delivery.”

9 September 2026 · via Trustpilot
AG
Anke
Acheteur vérifié

“Wonderful online shopping experience, smooth transaction from the start. Payment method works conveniently and delivery is unexpectedly fast and reliable. You go the extra mile for service. What makes this even more amazing, you deliver to Namibia. I will remain a happy Ubuy customer and will increase my purchases for sure! Thank you!”

10 September 2026 · via Trustpilot
H
Hazel
Acheteur vérifié

“Very easy to find the products what you need, and so fast delivery, that’s why I highly recommended to others costumers to used ubuy.”

10 September 2026 · via Trustpilot
O
Opaleye
Acheteur vérifié

“I received exactly what I ordered I was skeptical about your site because that was my first time to order. But the order came timely and neatly packaged. I was not disappointed. Thank you.”

11 September 2026 · via Trustpilot
AC
Adele
Acheteur vérifié

“Easy to find and order what you want on the website. Delivery is quick to the UK”

8 September 2026 · via Trustpilot
Paiement sécurisé Global Delivery Retours faciles Genuine Products

Historique des prix du produit

Informations importantes

  • Limitations : Pour les produits expédiés à l'international, veuillez noter que toute garantie du fabricant peut ne pas être valide ; les options de service du fabricant peuvent ne pas être disponibles ; les manuels, instructions et avertissements de sécurité des produits peuvent ne pas être dans les langues du pays de destination ; les produits (et les matériaux qui les accompagnent) peuvent ne pas être conçus conformément aux normes, spécifications et exigences d'étiquetage du pays de destination ; et les produits peuvent ne pas être conformes à la tension et aux autres normes électriques du pays de destination (nécessitant l'utilisation d'un adaptateur ou d'un convertisseur le cas échéant). Il incombe au destinataire de s'assurer que le produit peut être importé légalement dans le pays de destination. En cas de commande auprès d'Ubuy ou de ses filiales, le destinataire est l'importateur officiel et doit se conformer à toutes les lois et réglementations du pays de destination.
  • Tous les produits listés sur Ubuy ne sont pas à vendre, Ubuy étant un moteur de recherche mondial. Les produits sont soumis aux réglementations en matière d'exportation et de commerce.

XOF 19814

Commandez maintenant et recevez votre commande aux alentours du Vendredi, Septembre 25

QTY:

Transaction sécuriséeTransaction sécurisée

Conforme PCI DSS et certifié ISO 27001:2022, avec des paiements chiffrés et une protection complète de l'acheteur pour chaque commande.

Nos meilleurs partenaires logistiques
  • fedex
  • dhl
Livraison transfrontalière la plus rapide

Caractéristiques et avantages

  • Gain the winning edge by embracing the entire customer life cycle
  • Learn 12 essential strategies for sales success
  • Utilize instructional case studies for practical insights
  • Build a vision for customer success
  • Understand customer drivers, objectives, and challenges
  • Create and realize value together for lasting relationships

Assurance Ubuy

Profitez d'une expérience d'achat sereine avec des produits 100 % originaux, une sécurité de paiement conforme PCI DSS, une protection des données certifiée ISO 27001, la livraison transfrontalière la plus rapide, les retours gratuits* et un emballage sécurisé pour chaque commande.